Support
Help when you need it.
Contact us
For help, bug reports, accessibility feedback or suggestions, email us. Include the game name and version, your device and operating system, the level, and what happened. Screenshots can help.
support@havengames.dkPlease don’t send passwords, payment-card details or other sensitive information. We are a small independent developer and will reply as soon as we can.
Playing Arrowhaven
Arrowhaven is an offline puzzle game. Tap an arrow to remove it; if its path is blocked, try another or rotate the puzzle. The in-game Help explains special arrows. Journey is the main game; Challenge has separate progress, and Explore does not change Journey progress.
Settings and language
Tap the gear on the home screen or while playing to find settings. Language is in Settings. Sound and vibration can be turned on or off independently. Vibration depends on your device and its settings.
Troubleshooting and progress
Close and reopen the game, check for updates and restart your device if needed. If a problem persists, contact us. Avoid deleting the app when troubleshooting: it may erase local progress. We have no account or cloud-save server; device backups or transfers may preserve progress, but recovery is not guaranteed.
Payments and refunds
Apple handles App Store payments and refund decisions. Use Apple’s Report a Problem service for purchases; contact us for game issues.