Haven Games Support
We make relaxing games with room for a challenge, without advertising or countdown pressure. If something gets in the way of your enjoyment, we’re here to help.
Get in touch
For help, bug reports, accessibility feedback or suggestions about any Haven Games title, email us:
support@havengames.dkPlease include the game name, app version, device model and operating-system version, along with a short description of what happened. If useful, attach a screenshot and tell us how to reproduce the problem.
Please do not send passwords, payment-card details or other sensitive information. We are a small independent developer and reply as soon as we can.
Arrowhaven
A calm, three-dimensional arrow puzzle. Rotate the puzzle, find an open path and remove arrows one move at a time.
How do I play?
Tap an arrow to try to remove it. If its path is blocked, try another arrow or rotate the puzzle to see what is in the way. Use the game’s Help screen for guidance on special arrows and edge connections.
Can I play offline?
Arrowhaven’s puzzles can be played without an internet connection. Downloading or updating the game, opening these pages and sending support email require a connection.
Can I change sound, vibration or appearance?
Open the settings using the gear icon while playing. Sound and vibration are independent: you can enable either, both or neither. Vibration also depends on your device’s capabilities and system settings.
Where do I change the language?
Select Language on the main screen to choose one of the game’s available languages.
What is the difference between Journey, Challenge and Explore?
Journey is the main progression through the puzzles. Challenge brings together a selection of tougher puzzles and keeps its own progress. Explore lets you preview levels without changing your Journey progress.
How do I reset the puzzle’s view?
Use Reset view to return the puzzle to its default viewing position. This changes the view, rather than restarting the level.
The game is not working as expected. What should I try?
Close and reopen the game, check for an app update, and restart your device if needed. If the problem continues, email us with the level number and the steps that caused it.
Avoid deleting the app as a troubleshooting step: progress is stored locally, and deleting the app can remove it.
Will my progress transfer to another device?
Arrowhaven does not provide a Haven Games account or its own cloud-save service. Progress is saved on your device. Device backups or transfers may preserve app data, depending on your system settings; we cannot guarantee recovery or restore progress from our own servers.
How do I ask about an App Store payment or refund?
Apple handles App Store payments and refund decisions. Visit Apple’s Report a Problem service for purchase assistance. For problems with the game itself, contact us.
Privacy questions
Read our Arrowhaven privacy information to learn about local saves, support emails and your choices. You can send privacy requests to the same support address.